Coverage Available
Starting at

Starting at $379 /mo

per hour

Rivian - Normal, IL

Rivian's main manufacturing plant. R1T, R1S, and commercial van production. TQS supports suppliers here with resident quality coverage.

Starting at $379/mo

YOUR TEAM

We've got you covered

Trained TQS liaisons rotate across body shop, assembly, and powertrain areas, all reporting through Qnet™.

Jadon Payton

Jadon Payton

Resident Liaison

Jadon brings about five years of automotive manufacturing experience, with hands-on knowledge of general assembly, body shop operations, OEM parts, ordering processes, and quality inspections. He provides dependable support to help maintain production quality and customer expectations.

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John Vanderaa

John Vanderaa

Resident Liaison

John brings more than two years of automotive experience to Team Quality Services, backed by over 20 years of outstanding customer service expertise. He combines both to deliver responsive, dependable support for his customers.

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Que Porter

Que Porter

Resident Liaison

Que brings two years of automotive industry experience supporting multiple suppliers and plant operations. With a strong focus on inventory management and accuracy, she has developed extensive knowledge of plant cage areas and helps ensure employees can quickly access the materials they need. Known for her curiosity, determination, and willingness to learn, Que provides dependable support while contributing to efficient operations and a well-organized work environment.

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Sara Barth

Sara Barth

Resident Liaison

Sara brings more than four years of automotive quality experience supporting supplier quality operations. She is experienced in quality inspections, containment, part rework, and resolving recurring quality concerns while working closely with suppliers and engineers to maintain production quality.

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Sonja Higginbotham

Sonja Higginbotham

Site Manager

Sonja has a technical understanding of automotive parts and processes within EV assembly. She is knowledgeable in Rivian logistics and has built relationships with many Rivian personnel. Sonja is a reliable self-starter who excels at problem solving.

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Que Porter

Resident Liaison
Que brings two years of automotive industry experience supporting multiple suppliers and plant operations. With a strong focus on inventory management and accuracy, she has developed extensive knowledge of plant cage areas and helps ensure employees can quickly access the materials they need. Known for her curiosity, determination, and willingness to learn, Que provides dependable support while contributing to efficient operations and a well-organized work environment.

Sonja Higginbotham

Site Manager
Sonja serves as Site Manager at Rivian, where she has supported operations since the start of production. Her extensive experience within the EV manufacturing environment has given her a strong understanding of automotive parts, assembly processes, and plant logistics. Through years of working alongside Rivian personnel, she has built trusted relationships that help facilitate effective communication and rapid issue resolution. Known for her reliability, technical knowledge, and proactive problem-solving skills, Sonja provides dependable leadership and quality support for suppliers operating at Rivian.

John Vanderaa

Resident Liaison
John brings more than two years of automotive experience to Team Quality Services, backed by over 20 years of outstanding customer service expertise. He combines both to deliver responsive, dependable support for his customers.
LOCATION

About the OEM

Rivian's main manufacturing plant. R1T, R1S, and commercial van production. TQS supports suppliers here with resident quality coverage.

WHAT YOU GET

Everything needed for coverage

Explore our services to find the perfect fit for your project. Share your details with us, and we will tailor a quote for you.​

Liaison Network

Liaisons trained to understand your parts & processes
On-site investigation & fault analysis

Technology

Real-time reporting via Qnet™
Critical information distributed to other liaisons

Team Coverage

Established, professional relationships with OEM personnel
Information shared to all of your OEM sites
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