Resident Liaison

John Vanderaa

Rivian | Normal, IL

•
USA
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ABOUT

John brings more than two years of automotive experience to Team Quality Services, backed by over 20 years of outstanding customer service expertise. He combines both to deliver responsive, dependable support for his customers.

EXPERIENCE

Since 2024
-
Present

Team Quality Services:
Tier 1 Supplier — 2+ years
Access to OEM and sequencer facilities. Perform part audits and provide corrective action on quality issues. Coordinate and supervise sorting and rework activities. Negotiate NCTs. Provide daily and weekly reports to customers through Qnet™.

SPECIALIZED COMMODITIES
*
Additional components supported upon request
GlassGrillsInteriorFinishesSealsSeat TrimSteering Wheel SeatsStuds/Welds
CERTIFICATES
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • PPE Training

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Experienced engineers, deployed in days — reporting through Qnet™ from day one.
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TRAININGS

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)
TESTIMONIALS

What our customers say about John Vanderaa

TQS Customer

Couldn't ask for a better rep than John.

TQS Customer

Sorted our launch issue fast, thanks!

TQS Customer

Kept our quality issue from becoming a headache.

TQS Customer

No complaints at all. Great work!

TQS Customer

Always on top of our part return at Rivian.

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