— RESIDENT LIAISON SERVICES
Get ahead of issues with a network of Resident Liaisons
Our global network of resident liaisons provide coverage across automotive OEM locations to ensure your coverage when and where you need it.
Largest network of liaisons
Our network helps manage your quality issues in one central location for better communication and a higher-quality experience.
150+ locations, all connected
Notified the moment there is an issue
Resolve quality issues faster
GLOBAL COVERAGE
Search across 150+ locations worldwide for the best coverage on the market.
From proactive monitoring to communicating with the OEM, we’re there so you can spend your time worrying about what matters most.
Qnet™
Technology that powers real-time quality control.
Our proprietary Qnet™ platform enables real-time reporting, issue tracking, and communication between on-site engineers and your team.
Monitor quality issues in real time
Tracking quality savings
Track part returns
Approve and manage requests from the field
Outsource resident engineering efforts
Calculate the costs associated with hiring directly versus an outsourced resident engineer to make the best decision for you and your budget.
Frequently Asked Questions
Still have questions? Talk to a coverage specialist.
A “Contracted Unit” (sometimes called a “Contracted Hour“) is essentially reserving portion of our liaison’s time to monitor and address issues with your supplied parts. Contracted Units are minimum weekly billing amounts. Contracted Units help us manage the capacity of our field liaisons, and ensure they have adequate time to investigate, isolate, and communicate potential quality issues at your product’s point of use. For example, for an agreement that’s 10 Contracted Units, your on-site liaison will work up to approximately 10 hours per week. Should your liaison need to work more than the contracted amount, he/she will request “Additional Hours” which are billed at a premium rate. Additional Hours require customer pre-approval.
For isolated incidents when your liaison may need to work more than your weekly Contracted Units, your liaison will request authorization to work “Additional Hours“. Additional Hours are billed at a premium rate (x1.5) on top of your weekly Contracted Units. Additional Hours can be thought of as overtime for your liaison. When requesting approval for Additional Hours, your liaison will specify the number of hours he/she believes is necessary to resolve the issue, as well as a description of the issue, and reason for the overtime. Additional Hours can be approved or declined quickly via email, our Qnet™ mobile app, or Qnet™ web portal.
For shutdowns less than an entire week (e.g. a USA plant closed for Memorial Day holiday), you will be billed as usual for the entire week. For shutdowns that last an entire workweek (Monday – Friday), you will NOT be billed for liaison services for that week. In either scenario, you’ll be notified from Qnet™ if a plant has an upcoming shutdown scheduled.
One of the advantages of partnering with TQS is that you get team coverage, rather than an individual. While you have a primary liaison you’ll deal with at each plant, TQS has other liaisons at the plant that are cross-trained on your product. This allows our customers to be covered when someone inevitably gets sick or goes on vacation. In the event that another liaison is covering for your primary liaison, you’ll receive an email notification of the temporary assignment. Plant personnel will also be informed that the liaison is temporarily covering your account.
TQS understands that pre-SOP/SORP schedules can be sporadic, sparse, and irregular. If you’re contracting a TQS liaison on the launch of a new vehicle/platform that’s going through pilot/validation builds, we will not bill the weekly Contracted Units until the start of regular production (SORP). Throughout pilot & validation builds (pre-SORP), your liaison will request Additional Hours that will be billed on an as-needed basis. Once the plant reaches the start of regular production (SORP), your weekly Contracted Units will be activated.
If one of your TQS liaisons identifies a quality issue (or potential quality issue), you’ll be notified in real-time via Qnet™, which will include all of the pertinent information, including but not limited to: issue description, part number(s), serial numbers & lot dates, photos and/or videos of the issue, and the supplier response required by the OEM. Qnet™ also notifies your other TQS liaisons at other locations so they can proactively investigate the issue. Click here to learn more about Qnet™ and how it can save you hours of headaches.
TQS’ trained liaisons are equipped with basic equipment/tools, such as calipers and inspection lights. Many of our customers have complex electrical or other parts that require special testing equipment. In this scenario, customers are responsible for providing any specialized equipment, and maintaining the calibration and maintenance of such equipment. All equipment/tools will remain the property of the customer.