Resident Liaison

Steven Smith

GM | Wentzville, MO

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USA

ABOUT

Steven is highly skilled at building and maintaining customer relationships, with an extensive background in identifying customer needs and resolving critical issues. His customers rely on his dependability, quick response time, and attention to detail.

EXPERIENCE

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Present

Team Quality Services:
Access to OEM and sequencer facilities. Established professional relationships with Quality Managers and Quality Engineers. Perform part audits and provide corrective action on quality issues. Coordinate and supervise sorting and rework activities. Negotiate NCTs. Provide daily and weekly reports to customers through Qnet™.

SPECIALIZED COMMODITIES
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Additional components supported upon request
Metal StampingsWire HarnessesSeat TrimPlastic ComponentsElectric ComponentsFuel Rails and Fuel PumpsEnginesSafety ComponentsSealsBreak LinesGrillsExterior FinishesInterior FinishesLightingSteering Wheel SeatsBody ShopPaint ShopTrimChassisFinal AssemblyWarranty
CERTIFICATES
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • PPE Training
  • Bachelor's Degree

Get On-Site Support Today

Experienced engineers, deployed in days — reporting through Qnet™ from day one.

TRAININGS

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)
TESTIMONIALS

What our customers say about Steven Smith

TQS Customer

Closed out our rework request without a hitch.

TQS Customer

They had our sort request covered at GM.

TQS Customer

Saved us real time on our quality issue.

TQS Customer

Great instincts on our part concern.

TQS Customer

Steven really knows their stuff.