Resident Liaison

Sergio Pantoja

KIA | Monterrey, Mexico
Mexico

ABOUT

Sergio brings over eleven years of experience in quality assurance, specializing in root cause analysis, process optimization, and data-driven problem solving. His work with TQS Field Quality Services includes driving reductions in product issues, strengthening reliability, and supporting effective corrective actions. Known for adaptability and collaboration, Sergio helps teams maintain high standards and improve performance.

EXPERIENCE

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Present

Team Quality Services:
Team Lead/Assembly
Access to OEM and sequencer facilities. Established professional relationships with Plant Manager, Quality Managers, Production Manager, Incoming Department, & Quality Inspectors. Perform part audits and provide corrective action on quality issues. Coordinate and supervise sorting and rework activities. Negotiate NCTs. Provide daily and weekly reports to customers through Qnet™.

SPECIALIZED COMMODITIES
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Additional components supported upon request
Electric Components
Engines
Injection Molds
Interior Finishes
Lighting
Metal Stampings
Plastic Components
Safety Components
Seat Trim
Steering Wheel Seats
CERTIFICATES
TQS Quality Bootcamp
HAZMAT Certified
Root Cause Analysis Training
Forklift Certified
Bachelor's Degree
Kaizen Training
ISO 9001 Training

Get On-Site Support Today

Experienced engineers, deployed in days — reporting through Qnet™ from day one.

TRAININGS

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)
TESTIMONIALS

What customers say about our liaison.