Resident Liaison

Malcus Richards

GM | Spring Hill, TN

ABOUT

Malcus is known for delivering exceptional customer service and responding quickly when quality issues arise. With years of experience in automotive quality and inspection, he brings a practical, solutions-oriented approach to problem-solving and issue resolution. His ability to build strong relationships with plant personnel, communicate effectively with customers, and negotiate successful outcomes makes him a trusted partner in maintaining consistent quality performance.

EXPERIENCE

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Present

Team Quality Services:
Team Lead/Assembly
Access to OEM and sequencer facilities. Established professional relationships with Plant Manager, Quality Managers, Production Manager, Incoming Department, & Quality Inspectors. Perform part audits and provide corrective action on quality issues. Coordinate and supervise sorting and rework activities. Negotiate NCTs. Provide daily and weekly reports to customers through Qnet™.

SPECIALIZED COMMODITIES
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Additional components supported upon request
Plastic ComponentsElectric ComponentsMetal StampingsSealsEnginesExterior FinishesGlassInterior Finishes
CERTIFICATES
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • Six Sigma
  • PPE Training

Get On-Site Support Today

Experienced engineers, deployed in days — reporting through Qnet™ from day one.

TRAININGS

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)
TESTIMONIALS

What our customers say about Malcus Richards