Resident Liaison

Franklin Ruffin

Mercedes-Benz | Tuscaloosa, AL
USA

ABOUT

Franklin has more than 20 years of experience in automotive manufacturing. He is well liked by customers for his reliability, timeliness, and attention to detail. Franklin's industry knowledge and ability to build quality relationships with plant personnel deliver continuous customer satisfaction.

EXPERIENCE

-
Present

Team Quality Services:
Access to OEM and sequencer facilities. Established professional relationships with Quality Managers and Quality Engineers. Perform part audits and provide corrective action on quality issues. Coordinate and supervise sorting and rework activities. Negotiate NCTs. Provide daily and weekly reports to customers through Qnet™.

Field Quality Engineer:
9 years
Analyze and resolve internal/external and warranty issues services. Lead Safe Launch tracking and reporting for assigned product launches. Provide leadership in developing and implementing corrective actions. Track audit actions to completion.

Senior Buyer:
11 years
Develops source agreements that contribute to increased profits by standardizing contracts and improving purchasing programs. Arranges and evaluates competitive quotations and supplier dependability and resourcefulness in meeting requirements. Works actively to identify, engage, and manage relationships with suppliers. Capital & Logistics buying.

SPECIALIZED COMMODITIES
*
Additional components supported upon request
Wire Harnesses
Plastic Components
Electric Components
Engines
Safety Components
Steering Wheel Seats
Body Shop
Paint Shop
Chassis
Final Assembly
CERTIFICATES
HAZMAT Certified
Root Cause Analysis Training
Forklift Certified
Industrial Automation
Bachelor's Degree

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Experienced engineers, deployed in days — reporting through Qnet™ from day one.

TRAININGS

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)
TESTIMONIALS

What customers say about our liaison.