Resident Liaison

Dave Banks

GM | Factory Zero – Detroit, MI
USA

ABOUT

Dave brings 25 years of customer service experience, with deep expertise in managing situations, people, and processes. He applies that experience to deliver steady, dependable support for his customers on the plant floor.

EXPERIENCE

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Present

Team Quality Services:
Access to OEM and sequencer facilities. Established professional relationships with Plant Manager, Quality Managers, Production Manager, Incoming Department, & Quality Inspectors. Perform part audits and provide corrective action on quality issues. Coordinate and supervise sorting and rework activities. Negotiate NCTs. Provide daily and weekly reports to customers through Qnet™.

SPECIALIZED COMMODITIES
*
Additional components supported upon request
Electric Components
Seals
CERTIFICATES
TQS Quality Bootcamp
Associate Degree

Get On-Site Support Today

Experienced engineers, deployed in days — reporting through Qnet™ from day one.

TRAININGS

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)
TESTIMONIALS

What customers say about our liaison.