Tonia Taylor-Hanson

Field Quality Representative

Tonia has more than six years of experience in the automotive quality industry. She thrives in fast-paced environments, takes initiative, and has strong problem-solving skills. Tonia is dedicated to customer satisfaction and getting the job done correctly in a timely manner.

Meet Tonia Taylor-Hanson

Specialized Commodities:

Fluid Hoses
Transfer Cases
Tedlar
Body Sides
Inside & Outside Body Parts
Sheet Metal
Steering Wheels
Seat Belts
Airbags
Washer Hoses
Electrical
Fuel Systems
Shifter Cables
Vacuum Hoses

Experience:

Team Quality Services: Since 2015

Access to OEM and sequencer facilities
Established professional relationships with Quality Managers and Quality Engineers
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet™

Proxemics Consulting, Quality Control Liaison

Provided quality liaison services at Ford Kentucky Truck, Ford Louisville,
Toyota Georgetown, Toyota Evansville
Communicated daily with Quality Manager and automotive plant
supplier quality engineers
Controlled further processing of non-conforming item, deficiency, or
unsatisfactory condition, including stopping shipment until proper
effective action had been taken
Supported, developed, and implemented systems for trending
production and performance quality levels

Fagron, Lab Tech/Coordinator

Conducted inventory control
Coordinated with regulatory affairs, shipping, sales, and purchasing for
incoming shipment of products
Supervised all safety regulations

Certifications

Six Sigma
TQS Quality Bootcamp
HAZMAT Certified

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Tonia is wonderful support. She always knows
what is going on and quickly and efficiently gets
tasks completed. Very knowledgeable. Great asset.

-Tier 1 Supplier

Tonia is a good team player. She is always
interested in helping us close issues. I like to work
with her. She gives us helpful feedback.

-Tier 1 Supplier

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

Tonia Taylor-Hanson

Field Quality Representative

Tonia has more than six years of experience in the automotive quality industry. She thrives in fast-paced environments, takes initiative, and has strong problem-solving skills. Tonia is dedicated to customer satisfaction and getting the job done correctly in a timely manner.

Meet Tonia Taylor-Hanson

Specialized Commodities:

Experience:

Certifications

All TQS Quality Liaisons are trained on:

Testimonials

Get peace of mind with the TQS difference:

Liaison Network

Technology

Team Coverage

Qnet™ Technology

Real-Time Field Data

Available When & Where You Are

Proactive Investigation

Powerful Analytics Engine

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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