Mike Provencher

Field Quality Representative

Mike has been working at Nissan for 20+ years and was named the 2021 Nissan Problem Solver of the Year. He maintains clear communication with customers and excels at effectively working under pressure. These attributes along with his diverse range of commodity specialties and established relationships with staff have made Mike an exceptional performer for his customers.

Meet Mike Provencher

Specialized Commodities:

  • Metal Stampings
  • Injection Molds
  • Wire Harness
  • Seat Trim
  • Plastic Components
  • Electric Components
  • Fuel Rails & Fuel Pumps
  • Engines
  • Safety Components
  • Propulsions
  • Glass
  • Seals
  • Brake Lines
  • Grills
  • Exterior Finishes
  • Interior Finishes
  • Lighting
  • Stud/Welds
  • Steering Wheels
  • Seats
  • Body Shop
  • Paint Shop
  • Trim
  • Chassis
  • Final Assembly
  • Warranty

Experience:

Team Quality Services:

  • Access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Parts Quality Inspection – Supervisor: 3.7 years

  • Manage 3rd shift technicians in Supplier Parts Inspection
  • Inspect/Evaluate supplier part concerns
  • Coordinate part sort and containment in-house
  • Collaborate with Engineering, Manufacturing, and Supplier on cause/problem of defective parts

Parts Quality Inspection – Technician: 3.3 years

  • Monitor the quality of incoming and outgoing products and materials
  • Perform routine and repetitive inspection procedures
  • Report inspection findings to the appropriate departments in a professional manner
  • Collaborate with Engineering, Manufacturing, and Supplier on cause/problem of defective parts

Certifications

  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • OSHA 10 Certified
  • OSHA 30 Certified
  • PPE Training
  • Bachelor's Degree
  • Kaizen Training
  • Blueprint Reading/Execution
  • ISO 9001 Training
  • PPAP

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

SHARE YOUR CART