Malcus Richards

Field Quality Representative

Malcus is well-known for providing excellent customer service and being quick to problem-solve when issues arise. He maintains clear communication with customers and excels at building professional relationships with plant personnel. His years of experience within quality and inspection give him the tools he needs to be effective in negotiating and sorting claims.

Meet Malcus Richards

Specialized Commodities:

Filtration Systems
Seating Systems
Structures & Suspension
Tubular Solutions
Safety Devices
Absorbers & Insulators
HVAC Management
Driveline Tech
Trim
Hitches, Mounts & Shackles
Fuels & Emissions Systems

Experience:

Team Quality Services: Since 2016

Access to OEM and sequencer facilities
Established professional relationships with Quality Managers and Quality Engineers
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet™

Johnson Controls, Inc., Quality Supervisor

Designed and implemented corrective actions to eliminate nonconforming
products on the assembly line, ensuring they were contained
prior to reaching production lines
Maintained communication with production, management, and
engineering in customer and clients plants to ensure satisfaction

Tennessee Technical University,Technical Assistant

Provided network and technical support to faculty and staff for new
and existing technology on campus

Fleetguard, Gasket Machine Operator

Assembly of air filters.
Operation of welding machine and gasket machine

Certifications

Six Sigma
TQS Quality Bootcamp
HAZMAT Certified
Bachelor's Degree

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

I would like to extend a thank you for all the support over the last few years from Malcus. Our company has been PRR/SPPS free at the OEM since January of 2019. This led to our company receiving a supplier quality award last year for the 2020 calendar year, and we should be inline for another this year. In addition, our parent company has received a 2021 Supplier Of The Year award due in no small part to all the work we have done. This is in large part due to the tireless efforts of Malcus in building a strong relationship with the QE team at that location. I can not stress enough how valuable of a team member he has been for us since we started working together.

-Tier 1 Supplier

We appreciate all of Malcus’ hard work with
keeping the communication open between us and
the customer.

-Tier 1 Supplier

We appreciate having Malcus on our team so that
we could achieve for the 2nd year in a row the
2017 GM Supplier Excellence Award.

-Tier 1 Supplier

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

Malcus Richards

Field Quality Representative

Meet Malcus Richards

Specialized Commodities:

Experience:

Certifications

All TQS Quality Liaisons are trained on:

Testimonials

Get peace of mind with the TQS difference:

Liaison Network

Technology

Team Coverage

Qnet™ Technology

Real-Time Field Data

Available When & Where You Are

Proactive Investigation

Powerful Analytics Engine

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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