Malcus Richards

Field Quality Representative

Malcus is well-known for providing excellent customer service and being quick to problem-solve when issues arise. He maintains clear communication with customers and excels at building professional relationships with plant personnel. His years of experience within quality and inspection give him the tools he needs to be effective in negotiating and sorting claims.

Meet Malcus Richards

Specialized Commodities:

  • Filtration Systems
  • Seating Systems
  • Structures & Suspension
  • Tubular Solutions
  • Safety Devices
  • Absorbers & Insulators
  • HVAC Management
  • Driveline Tech
  • Trim
  • Hitches, Mounts & Shackles
  • Fuels & Emissions Systems

Experience:

Team Quality Services: Since 2016

  • Limited access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Johnson Controls, Inc., Quality Supervisor

  • Designed and implemented corrective actions to eliminate nonconforming
    products on the assembly line, ensuring they were contained
    prior to reaching production lines
  • Maintained communication with production, management, and
    engineering in customer and clients plants to ensure satisfaction

Tennessee Technical University,Technical Assistant

  • Provided network and technical support to faculty and staff for new
    and existing technology on campus

Fleetguard, Gasket Machine Operator

  • Assembly of air filters.
  • Operation of welding machine and gasket machine

Certifications

  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • Bachelor's Degree

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

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