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Malachi Hartley

Field Quality Representative

Malachi is driven by the fast-paced environment and daily challenges of working within the OEM. He's quick to take on new parts and learn the specifics of said parts. He has a great standing relationship with plant staff and his suppliers who rely on him for his quick and detailed communication and solution-oriented mindset.

Meet Malachi Hartley

Specialized Commodities:

  • Stampings
  • Roll Forming
  • Modular Assemblies
  • Painting and Coating
  • Powertrain
  • Class A Exposed Products
  • Plastic Components
  • Seating Systems
  • Exterior Systems
  • Chassis Structures

Experience:

  • Team Quality Services: Since 2021
    • Access to OEM and sequencer facilities
    • Established professional relationships with Quality Managers and Quality Engineers
    • Perform part audits and provide corrective action on quality issues
    • Coordinate and supervise sorting and rework activities
    • Negotiate NCTs
    • Provide daily and weekly reports to customers through Qnet™’
  • Installer/Crew Leader
    • Install fixtures and gondolas according to a blueprint
    • Work with multiple trades to ensure the deadline is met
    • Delegate daily projects to teammates
    • Communicate with project managers and provide insight on foreseeable issues
    • Operate forklift to unload material and merchandise
    • Maintain a safe work environment with zero accident

Certifications

  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • Forklift Certified

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™
Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

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