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Luis Luna

Field Quality Representative

Luis has been in the automotive industry since 2015 and has a broad understanding of quality and expectations for supplier's parts. He is skilled at negotiation and root cause analysis. Luis is a team player who takes pride in his work and delivers even under the most stressful of situations.

Meet Luis Luna

Specialized Commodities:

  • Airbags
  • Seat Belts
  • Chrome Finish
  • Lights
  • Steering Wheels
  • Fuel Pipes
  • Gas Vapor Tubes
  •  Windshield Sealings
  • Engine Pulleys
  • Electric Sensors
  • Oxygen Sensors
  • Brake Cylinders

Experience:

Team Quality Services: Since 2014

  • Access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Megacable, Maintenance Technician & Supervisor

  • Trained and supervised personnel
  • Inspected incoming materials for quality

Sisya, Shipping & Receiving

  • Received raw materials
  • Registered and tracked materials in a computer system
  • Shipped materials to customers

Aventec, Supplier Quality Assurance

  • Verified validity of quality reports based on part specifications
  • Supported new projects and launches
  • Sorted suspect parts

Certifications

  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • Bilingual (Spanish & English)

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™
Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

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