Loretta Edenfield

Field Quality Representative

Loretta has had years of experience working within quality assurance. Her ability to take the initiative and proactively address concerns ensures customer satisfaction. Loretta is a reliable, natural leader who excels at building relationships with plant personnel.

Meet Loretta Edenfield

Specialized Commodities:

  • Glass
  • Fuel Injection Parts
  • Electronics

Experience:

Team Quality Services: Since 2020 

  • Access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Dana Corporation, Assembly Technician

  • Assembled axles from start to finish, except welding

Assembled axles from start to finish, except welding

  • Assisted and advised Quality Engineers with all quality investigations,
    containments, inspections, certifications, quality alerts, and quality
    reports to customers and upper management
  • Worked with the production team on all quality issues, defect inspections,
    and defect standards
  • Calibrated and used scales, gauges, and torque tools to check fixtures and
    measure size and form of glass

Global Sustained Quality, Team Leader

  • Trained, audited, and assisted quality inspectors for 3rd party sorts at
    various locations
  • Inspected all parts rejected by production and made decisions if parts
    were conforming or non-conforming

Certifications

  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

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