Loretta Edenfield

Field Quality Representative

Loretta has had years of experience working within quality assurance. Her ability to take the initiative and proactively address concerns ensures customer satisfaction. Loretta is a reliable, natural leader who excels at building relationships with plant personnel.

Meet Loretta Edenfield

Specialized Commodities:

Glass
Fuel Injection Parts
Electronics

Experience:

Team Quality Services: Since 2020

Limited access to OEM and sequencer facilities
Established professional relationships with Quality Managers and Quality Engineers
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet™

Dana Corporation, Assembly Technician

Assembled axles from start to finish, except welding

Assembled axles from start to finish, except welding

Assisted and advised Quality Engineers with all quality investigations,
containments, inspections, certifications, quality alerts, and quality
reports to customers and upper management
Worked with the production team on all quality issues, defect inspections,
and defect standards
Calibrated and used scales, gauges, and torque tools to check fixtures and
measure size and form of glass

Global Sustained Quality, Team Leader

Trained, audited, and assisted quality inspectors for 3rd party sorts at
various locations
Inspected all parts rejected by production and made decisions if parts
were conforming or non-conforming

Certifications

Six Sigma
TQS Quality Bootcamp
HAZMAT Certified

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Loretta is the best. She is outstanding. She receives high praise from all levels within our company. I could not do it without her.

-Tier 1 Supplier

Loretta is doing an outstanding job. She reports weekly and attends conference calls when requested.

-Tier 1 Supplier

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

Loretta Edenfield

Field Quality Representative

Loretta has had years of experience working within quality assurance. Her ability to take the initiative and proactively address concerns ensures customer satisfaction. Loretta is a reliable, natural leader who excels at building relationships with plant personnel.

Meet Loretta Edenfield

Specialized Commodities:

Experience:

Certifications

All TQS Quality Liaisons are trained on:

Testimonials

Get peace of mind with the TQS difference:

Liaison Network

Technology

Team Coverage

Qnet™ Technology

Real-Time Field Data

Available When & Where You Are

Proactive Investigation

Powerful Analytics Engine

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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