Kim Holbrook (Cusenza)

Field Quality Representative

Kim has worked in the automotive industry for more than 20 years. She is self-motivated, punctual, and organized. Kim provides excellent customer service by communicating effectively and prompt follow-through.

Meet Kim Holbrook (Cusenza)

Specialized Commodities:

  • Safety Restraint Components
  • Fuel System Components
  • Exterior Components
  • Instrument Panels
  • Steering Components
  • Hoses
  • Electrical Components
  • Interior Trim Components
  • Insulation Components


Team Quality Services: Since 2014

  • Limited access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet

Syncreon Automotive, Quality Supervisor & Quality Liaison

  • Reviewed and responded to all customer concerns
  • Supervised quality function and staff across all shifts
  • Analyzed sequencing and quality issues to assist in improvements

Ford Motor Company, Employee Resource Coordinator, Quality Liaison,
and Final Assembly

  • Administered plant-wide distributions
  • Developed roles and responsibilities for key roles of the Ford Production
    System and Natural Work Team process
  • Traveled to customer plants to identify quality concerns, troubleshoot,
    and assist in implementing corrective actions
  • Assembled rear axles


  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified
  • LEAN Manufacturing

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)


Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.


Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?