Kim Holbrook (Cusenza)

Field Quality Representative

Kim has worked in the automotive industry for more than 20 years. She is self-motivated, punctual, and organized. Kim provides excellent customer service by communicating effectively and prompt follow-through.

Meet Kim Holbrook (Cusenza)

Specialized Commodities:

Safety Restraint Components
Fuel System Components
Exterior Components
Instrument Panels
Steering Components
Hoses
Electrical Components
Interior Trim Components
Insulation Components

Experience:

Team Quality Services: Since 2014

Limited access to OEM and sequencer facilities
Established professional relationships with Quality Managers and Quality Engineers
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet

Syncreon Automotive, Quality Supervisor & Quality Liaison

Reviewed and responded to all customer concerns
Supervised quality function and staff across all shifts
Analyzed sequencing and quality issues to assist in improvements

Ford Motor Company, Employee Resource Coordinator, Quality Liaison,
and Final Assembly

Administered plant-wide distributions
Developed roles and responsibilities for key roles of the Ford Production
System and Natural Work Team process
Traveled to customer plants to identify quality concerns, troubleshoot,
and assist in implementing corrective actions
Assembled rear axles

Certifications

Six Sigma
TQS Quality Bootcamp
HAZMAT Certified
LEAN Manufacturing

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Kim should be used as the standard for all TQS reps! She is amazing!

-Tier 1 Supplier

Kim exceeds all expectations. We greatly appreciate the help and continued support.

-Tier 1 Supplier

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

Kim Holbrook (Cusenza)

Field Quality Representative

Kim has worked in the automotive industry for more than 20 years. She is self-motivated, punctual, and organized. Kim provides excellent customer service by communicating effectively and prompt follow-through.

Meet Kim Holbrook (Cusenza)

Specialized Commodities:

Experience:

Certifications

All TQS Quality Liaisons are trained on:

Testimonials

Get peace of mind with the TQS difference:

Liaison Network

Technology

Team Coverage

Qnet™ Technology

Real-Time Field Data

Available When & Where You Are

Proactive Investigation

Powerful Analytics Engine

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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