Kelly Franks

Field Quality Representative

Kelly is an upbeat, energetic person who enjoys a challenging role and learning new products and parts. He has a great understanding of production processes and the automotive industry. As a former machinist, Kelly is proficient in precision measurement and ensuring quality to the utmost standards.

Meet Kelly Franks

Specialized Commodities:

Interior Trim
Glass
Hoses & Lines
Fuel Tanks
Body & Door Seals
Metal Stampings
Welded Assemblies
Washer Bottle Tanks
Brake & Fuel Line Components
Wire Harnesses
Battery Cables
Driveline Components

Experience:

Team Quality Services: Since 2017

Limited access to OEM and sequencer facilities
Established professional relationships with Quality Managers and Quality Engineers
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet™

Ward Machine Tool, Machinist/CNC Lathe Programmer & Operator

Operated fork truck
Performed stock cutting
Programmed and set up Mazak turning centers
Produced and measured parts

Certifications

Six Sigma
TQS Quality Bootcamp
HAZMAT Certified

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Kelly represents us well at two plants with multiple parts. We love working with him and appreciate his support.

-Tier 1 Supplier

Kelly is very thorough in the performance of his job. He makes himself available when there are issues at the customer and always carries himself professionally.

-Tier 1 Supplier

Kelly does a good job. He is a pleasure to work with and is always willing to help and support the plant.

-Tier 1 Supplier

Kelly stays on top of everything and does a great job responding to our needs. He keeps me well informed.

– Tier 1 Supplier

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

Kelly Franks

Field Quality Representative

Kelly is an upbeat, energetic person who enjoys a challenging role and learning new products and parts. He has a great understanding of production processes and the automotive industry. As a former machinist, Kelly is proficient in precision measurement and ensuring quality to the utmost standards.

Meet Kelly Franks

Specialized Commodities:

Experience:

Certifications

All TQS Quality Liaisons are trained on:

Testimonials

Get peace of mind with the TQS difference:

Liaison Network

Technology

Team Coverage

Qnet™ Technology

Real-Time Field Data

Available When & Where You Are

Proactive Investigation

Powerful Analytics Engine

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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