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Joe Cusenza

Field Quality Representative

For over 20 years (and counting) Joe has been in the automotive industry from manufacturing to quality. He is detail-oriented, has the ability to think proactively, and can problem solve and provide solutions effectively. Joe is a natural leader who takes great pride in his work and thrives in fast-paced environments.

Meet Joe Cusenza

Specialized Commodities:

  • Interior Trim
  • Exterior Trim
  • Instrument Panel
  • Airbags
  • Electrical Components
  • Stamped Metals
  • Brakes
  • Plastic Injection Molding
  • Safety Restraints
  • Mechanical Particle Testing
  • Non-Destructive Testing

Experience:

Team Quality Services: Since 2016

  • Limited access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

National Industrial Supply, Health & Safety Technician

  • Performed NDT inspections on all rigging equipment as well as fall
    protection in the automotive and energy industries
  • Ensured safety in the industrial work environment
  • Performed NDT Testing, Mag Particle Testing, Liquid Penetrant Testing,
    Visual Inspection

Ford Motor Company, Manufacturing Technician

  • Developed production tracking and quality control systems analyzing
    production, quality control, maintenance, and other operation reports
    to detect production problems
  • Supervised a department of 13 production employees

Certifications

  • Six Sigma
  • HAZMAT Certified
  • OSHA 10 Certified
  • OSHA 30 Certified

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™
Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

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