Jim Portwood

Field Quality Representative

Jim has had years of experience working within inspection and assembly. He has a great understanding of OEM processes and knows just how to keep things running smoothly for suppliers. He's skilled in negotiation and resolving quality issues.

Meet Jim Portwood

Specialized Commodities

  • Airbags
  • Steering Wheels
  • Seatbelts
  • Electrical Components
  • Chassis

Experience:

Team Quality Services: Since 2021

  • Limited access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Proxemics Consulting

  • Work directly with PQA and PQE on any customer quality issues Nissan may report.
  • Contact via email and phone call to Supplier when an issue is reported by Nissan.
  • Taking photos of issues to send to Supplier, investigating issues to help in determining if issues are Supplier-related or in-house issues.
  • Perform Pro-Active sorting when Nissan requests or allows.
  • Perform daily and weekly reports to submit to Suppliers. Report and record DMT’s daily that are returned to Quality Hold Crib.
  • Work daily to maintain good relations between Nissan Personnel and Supplier relations.

Webasto Roof Systems and Mann+Hummel

  • Offered 24/7 support to Nissan personnel for components I represented
  • Provided hands-on work, including inspection, analysis, testing, root cause investigation, and replacement of all parts/components on and off vehicles
  • Maintained a professional and productive relationship with Nissan Management and personnel in PQA, PQE, shipping/receiving, repair/Lab technicians, and warranty department
  • Provided the highest level of value and professionalism to both my supplier and Nissan
  • Located within 30 minutes of the Nissan Canton plant

Certifications

  • Six Sigma
  • TQS Quality Bootcamp
  • HAZMAT Certified

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?