Jack Owens

Field Quality Representative

Jack is a highly qualified rep with over 30 years of experience at two of the world's foremost automotive companies. As a previous Supplier Quality Engineer and Analyst, he is skilled in root cause analysis and has worked closely with suppliers to reduce non-conformances, ensuring the highest levels of part quality. Along with this, Jack has learned excellent communication and reporting skills, which is greatly appreciated by his customers who are sure to receive the most current OEM updates and quality issues.

Meet Jack Owens

Specialized Commodities:

  • Wire Harness
  • Seat Trim
  • Plastic Components
  • Chassis
  • Electric Components
  • Fuel Rails & Fuel Pump
  • Engines
  • Glass
  • Seals
  • Brake LInes
  • Grills
  • Exterior Finishes
  • Interior Finishes
  • Lighting
  • Steering Wheels
  • Seats

Experience:

Team Quality Services: Since 2021

  • Represent Tier 1 Suppliers at OEM & Sequencer Facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Supplier Quality Engineer/Quality Engineer: 2011 – 2021

  • Increased supplier chargeback collections resulting from non-conforming parts by 50% and maintained level 7-years running.
  • Initiated, launched, and established Supplier Quality Metric process at Lear-IMA, based on prior experience at General Motors.
  • Maintained accurate and complete data capture throughout process, from non-conforming part notification to receipt of certified parts, to chargeback authorization and delivery to finance.
  •  Provided 3rd party containment training for non-conforming parts to ensure compliance with engineering and supplier work instructions.
  • Partnered with Production, Material, and Quality teams to determine non-conforming part root cause and initiate in-plant containment and with suppliers.
  • Collaborated with Production, Material and Quality teams to prepare, document, and execute annual ISO 9001 and IATF-16949:2016 compliance audits.
  • PFMEA/Risk Management using PDCA and the 5-Step process to identify and measure risk, examine and implement solutions, and monitor results and costs, for both products and processes.

 Reliability Engineer – Quality Department, General Motors: 1987 – 2008

  • Developed Excel matrix to track all engineering changes and part tryouts.
  • Chaired weekly engineering change and part tryout cross-functional meeting, and communicated plans and results to upper management, engineering, and suppliers.
  • Coordinated and audited GM specialty vehicle builds and served as export and specialty vehicle liaison for audits, specifications, and as single-point contact for central office engineering, shipping ports, GM-Japan, and Third-Party Audits.
  • Led vehicle interior/exterior color harmony activities to reduce issues with vehicle attach parts.
  • Led budgeting, manpower, process changes, and product planning as Quality Department Planner.
  • Led Tokyo International Auto Show representative for Cadillac DTS model launch in Japan.

Supplier Quality Engineer – Material Department, General Motors: 1992- 1996

  • Managed single point contact for supplier non-conformance issues related to part quality.
  • Developed supplier expectation/procedural booklet based on QS-9000 requirements.
  • Interfaced with both GM and Supplier packaging and transportation personnel.
  • Issued PR/Rs (Product Reliability and Reporting) and Cost Recoveries to suppliers for non-conforming parts.
  • Managed training for all supplier containment activities.

Planner – Quality Department, General Motors: 1987-1992

Certifications

  • PFMEA Training
  • Root Cause Analysis Training
  • PPE Training
  • Bachelor's Degree
  • Kaizen Training
  • ISO 9001 Training
  • PPAP

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

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