Franklin Ruffin

Field Quality Representative

Franklin has over 20+ years of experience in the automotive manufacturing industry. He is well-liked by customers for his reliability, timeliness, and attention to detail. Franklin’s knowledge of the automotive industry and his ability to build quality relationships with plant personnel allow him to provide continuous customer satisfaction.

Meet Franklin Ruffin

Specialized Commodities

  • Wire Harness
  • Plastic Components
  • Electric Components
  • Engines
  • Safety Components
  • Steering Wheels Seats
  • Body Shop
  • Paint Shop
  • Chassis
  • Final Assembly


Team Quality Services:  

  • Access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Field Quality Engineer: 9 years

  • Analyze and resolve internal/external and warranty issues
  • Lead Safe Launch tracking and reporting for assigned product launches
  • Provide leadership in developing and implementing corrective actions
  • Track audit actions to completion

Senior Buyer: 11 years

  • Develops source agreements that contribute to increased profits by standardizing contracts and improving purchasing programs
  • Arranges and evaluates competitive quotations and supplier dependability and resourcefulness in meeting requirements.
  • Works actively to identify, engage, and manage relationships with suppliers.
  • Capital & Logistics buying


  • HAZMAT Certified
  • Root Cause Analysis Training
  • Forklift Certified
  • Industrial Automation
  • Bachelor's Degree

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.


Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?