Carolina Vilchis

Field Quality Representative

Carolina has more than ten years working in the automotive industry and more than five years working in Toyota BC as an FQR. She has excellent knowledge about how this facility works and has key contacts in the quality department.

Meet Carolina Vilchis

Specialized Commodities:

Electric Components
Lighting
Plastic Components
Safety Components
Seals

Experience:

Team Quality Services:

Access to OEM and sequencer facilities
Established professional relationships with Plant Manager, Quality Managers, Production Manager, Incoming Department, & Quality Inspectors
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet™

Certifications

Six Sigma
TQS Quality Bootcamp
Root Cause Analysis Training
Bilingual (Spanish & English)
Bachelor's Degree
Blueprint Reading/Execution

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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