Team Quality Services Site

RESIDENT LIAISON SERVICES

Get ahead of issues with a network of Resident Liaisons

Our global network of resident liaisons provide coverage across automotive OEM locations to ensure your coverage when and where you need it.

GET COVERAGE ANYWHERE

Search across 150+ locations worldwide for the best coverage on the market

From proactive monitoring to communicating with the OEM, we’re there so you can spend your time worrying about what matters most.

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QNET TECHNOLOGY

Qnet™ keeps customers & liaisons connected in real-time

Qnet™ delivers real-time information from resident engineers directly to your phone.

A must have tool for all tier 1 automotive quality managers and engineers.

Qnet™

Qnet™ is a system for communicating
Quality Alerts

Qnet™ allows you to connect with your resident engineer through a mobile app and web portal.

The TQS Proven Process

Get all of your Resident
Engineering questions answered

Wondering how much it costs to have a Resident Engineer? Is it worth it? Get all of the answers in the guide.

LARGEST LIAISON NETWORK

The industry's largest network of quality liaisons

Our network helps manage your quality issues in one central location for better communication and a higher-quality experience.

Over 150+ locations of coverage, all connected

All of your locations are notified when there's an issue at the OEM

Resolve issues faster with a network approach to solving quality issues

RESIDENT ENGINEER TOOLKIT

Calculate the cost of a Liaison with ease

Ready to outsource your resident engineering efforts? Calculate the costs associated with hiring directly versus an outsourced resident engineer to make the best decision for you and your budget.

GLOBAL TEAM COVERAGE

Layered resources provide unmatched protection & support

By having a layered approach, your coverage is no longer limited to one resident engineer. You’ll now be covered by the entire team at the OEM.

Team coverage for layered protection of your parts

Each location ensures you're still protected if someone takes a day off

COMPARE COVERAGE

We're known in the industry for having the best coverage

More than 450 companies, including many Fortune 500 Tier 1 Suppliers.

BLOG

Everything you need to know to reduce your quality issues

We’ve put together a few articles to guide you through every aspect of your quality management journey, from SOP to work/life balance.

The Importance of a Cross-Trained Liaison Team

Discover how a cross-trained liaison team, with two or more

Top 3 Qualities of a Resident Liaison

Key Takeaways In the fast-paced world of automotive support, a

Noise, Vibration, and Hardness Testing: Perfecting the Automotive Driving Experience

Key Takeaways Takeaways: NVH Testing: Beyond Mechanics Explore how NVH

FAQ

See what questions we tend to receive

A “Contracted Unit” (sometimes called a “Contracted Hour“) is essentially reserving portion of our liaison’s time to monitor and address issues with your supplied parts. Contracted Units are minimum weekly billing amounts. Contracted Units help us manage the capacity of our field liaisons, and ensure they have adequate time to investigate, isolate, and communicate potential quality issues at your product’s point of use. For example, for an agreement that’s 10 Contracted Units, your on-site liaison will work up to approximately 10 hours per week. Should your liaison need to work more than the contracted amount, he/she will request “Additional Hours” which are billed at a premium rate. Additional Hours require customer pre-approval.

 

For isolated incidents when your liaison may need to work more than your weekly Contracted Units, your liaison will request authorization to work “Additional Hours“. Additional Hours are billed at a premium rate (x1.5) on top of your weekly Contracted Units. Additional Hours can be thought of as overtime for your liaison. When requesting approval for Additional Hours, your liaison will specify the number of hours he/she believes is necessary to resolve the issue, as well as a description of the issue, and reason for the overtime. Additional Hours can be approved or declined quickly via email, our Qnet™ mobile app, or Qnet™ web portal.

 

For shutdowns less than an entire week (e.g. a USA plant closed for Memorial Day holiday), you will be billed as usual for the entire week. For shutdowns that last an entire workweek (Monday – Friday), you will NOT be billed for liaison services for that week. In either scenario, you’ll be notified from Qnet™ if a plant has an upcoming shutdown scheduled.

One of the advantages of partnering with TQS is that you get team coverage, rather than an individual. While you have a primary liaison you’ll deal with at each plant, TQS has other liaisons at the plant that are cross-trained on your product. This allows our customers to be covered when someone inevitably gets sick or goes on vacation. In the event that another liaison is covering for your primary liaison, you’ll receive an email notification of the temporary assignment. Plant personnel will also be informed that the liaison is temporarily covering your account.

 

TQS understands that pre-SOP/SORP schedules can be sporadic, sparse, and irregular. If you’re contracting a TQS liaison on the launch of a new vehicle/platform that’s going through pilot/validation builds, we will not bill the weekly Contracted Units until the start of regular production (SORP). Throughout pilot & validation builds (pre-SORP), your liaison will request Additional Hours that will be billed on an as-needed basis. Once the plant reaches the start of regular production (SORP), your weekly Contracted Units will be activated.

 

If one of your TQS liaisons identifies a quality issue (or potential quality issue), you’ll be notified in real-time via Qnet™, which will include all of the pertinent information, including but not limited to: issue description, part number(s), serial numbers & lot dates, photos and/or videos of the issue, and the supplier response required by the OEM. Qnet™ also notifies your other TQS liaisons at other locations so they can proactively investigate the issue. Click here to learn more about Qnet™ and how it can save you hours of headaches.

TQS’ trained liaisons are equipped with basic equipment/tools, such as calipers and inspection lights. Many of our customers have complex electrical or other parts that require special testing equipment. In this scenario, customers are responsible for providing any specialized equipment, and maintaining the calibration and maintenance of such equipment. All equipment/tools will remain the property of the customer.

Team Quality Services makes handling quality issues effortless.
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