Team Quality Services Site

Malcus Richards

Field Quality Representative

Country

USA

About

Malcus is well-known for providing excellent customer service and being quick to problem-solve when issues arise. He maintains clear communication with customers and excels at building professional relationships with plant personnel. His years of experience within quality and inspection give him the tools he needs to be effective in negotiating and sorting claims.

Location

Columbia, TN, USA

Want Malcus as your Resident Engineer?

Specialized Commodities

Filtration Systems
Seating Systems
Structures & Suspension
Tubular Solutions
Safety Devices
Absorbers & Insulators
HVAC Management
Driveline Tech
Trim
Hitches, Mounts & Shackles
Fuels & Emissions Systems

Certifications

Six Sigma
TQS Quality Bootcamp
HAZMAT Certified
Bachelor's Degree

I would like to extend a thank you for all the support over the last few years from Malcus.  Our company has been PRR/SPPS free at the OEM since January of 2019.  This led to our company receiving a supplier quality award last year for the 2020 calendar year, and we should be inline for another this year.  In addition, our parent company has received a 2021 Supplier Of The Year award due in no small part to all the work we have done.  This is in large part due to the tireless efforts of Malcus in building a strong relationship with the QE team at that location.  I can not stress enough how valuable of a team member he has been for us since we started working together.

-Tier 1 Supplier

We appreciate all of Malcus’ hard work with
keeping the communication open between us and
the customer.

-Tier 1 Supplier

We appreciate having Malcus on our team so that
we could achieve for the 2nd year in a row the
2017 GM Supplier Excellence Award.

-Tier 1 Supplier

All TQS Quality Liaisons are trained on:

Workplace saftey for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurment tools (calipers, micrometers, etc.)
OEM's quality processes (e.g. GM's SPPS process)

Experience

Team Quality Services:
Since 2016
  • Access to OEM and sequencer facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™
Johnson Controls, Inc., Quality Supervisor:
  • Designed and implemented corrective actions to eliminate nonconforming products on the assembly line, ensuring they were contained prior to reaching production lines
  • Maintained communication with production, management, and engineering in customer and clients plants to ensure satisfaction
Tennessee Technical University, Technical Assistant:
  • Provided network and technical support to faculty and staff for new and existing technology on campus
Fleetguard, Gasket Machine Operator:
  • Assembly of air filters.
  • Operation of welding machine and gasket machine

GLOBAL TEAM COVERAGE

Layered resources provide unmatched protection & support

By having a layered approach, your coverage is no longer limited to one resident engineer. You’ll now be covered by the entire team at an OEM location. 

Team coverage for layered protection of your parts

Each location ensures you are still protected if someone takes a day off. 

QNET TECHNOLOGY

Qnet keeps customers & liaisons connected in real-time

Designed and Developed by TQS, Qnet brings real-time information from you on-site resident engineers to the palm of your hand. 

A must have tool for all tier 1 automotive quality managers and engineers.

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