Standard Scope of Services for Representation, Liaison, and Resident Engineering Services

These terms were last updated on September 19, 2024.

This is a supplement to the TQS Customer Agreement (the “Agreement”) which can be found at teamqualityservices.com/terms.

In accordance with the conditions set forth in the Agreement, we will provide quality liaison services at the Service Location designated on the Order, consistent with the following responsibilities and expectations.

Except where prohibited by the Service Location, our quality liaison(s) shall make every effort to:

1. Proactively monitor the quality of your parts at the Service Location.
2. Respond to quality issues at the Service Location, including investigation, analysis, verification, and documentation of the quality issue or Service Location concern.
3. Setup, monitor, and report on inspection/containment activity for your parts at the Service Location.
4. Communicate quality issues, actions taken, service location concerns, and other daily activities to you and also document in Qnet™.
5. Arrange for parts to be returned to you, when requested by you.
6. Assist with negotiation of rejected material disposition, status, and/or avoidance, when directed by Customer.
7. Assist with quality support for pre-launch and launch activities, including the monitoring of pre-production activities and validation builds.

Notable Scope Exclusions

The Services provided by us explicitly excludes the following duties:

– Active involvement with inspection/containment activities for extended periods of time, except in a monitoring capacity as specified above.
– Routine travel that exceeds ten (10) miles outside of the defined service location listed on the Order.

In the event that such duties are requested by you, you may incur an additional cost and/or billable time, in which case we will require your advance written approval.

Additional Hours

If the Order bears a set number of weekly or monthly contracted “units” or “hours”, any hours worked in excess of the units/hours listed on the Order are considered “Additional Hours,” in which case we require advance written notice from Customer. Additional Hours will be billed at the “Additional Hour Rate” shown on the Order.

Weekend Production

If the Order bears a set number of weekly contracted “units” or “hours”, those are minimum weekly billing amounts only and are performed from Monday through Friday, unless specified otherwise on the Order.

For each weekend day where the Service Location has scheduled production, Customer will be automatically billed according to the following schedule at the regular “Price Per Contracted Unit” noted on the Order:
• 0-10 contracted units: Customer billed 1 unit per weekend production day
• 11-39 contracted units: Customer billed 2 units per weekend production day
• 40+ contracted units: Customer billed 5 units per weekend production day per each 40 contracted units

Plant Shutdowns

If the Services include ongoing quality liaison representation and resident engineering services, you will receive a credit for plant shutdown periods lasting an entire workweek. For Services billed as a weekly fee, you will not be billed for the shutdown week(s). For Services billed as a monthly fee, you will receive a credit of 20% to the monthly fee for each shutdown week. Plant shutdowns lasting less than entire workweek (e.g., one to four weekdays) will not result in a credit and will be billed at the regular rate.