Thomas Mack

Field Quality Representative

Thomas is a vastly skilled and experienced Resident Quality Engineer. His expertise within automotive quality has been practiced in multiple OEM locations and for a wide range of suppliers and parts-type, including metal parts and castings to plastic parts and injection molding parts. In this experience, he's acquired the skills he needs to effectively negotiate, identify quality issues, provide solutions, and ensure that the supplier's parts are fully supported at the plant level. Both the SQEs and OEM personnel that have worked with him have recognized Thomas for his ability to swiftly resolve issues and communicate effectively across all those concerned.

Meet Thomas Mack


Team Quality Services, Resident Engineer 
  • Represents Tier 1 Suppliers at OEM & Sequencer Facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™
Plastic Omnium in Pappenheim, Plant Quality Engineer
  • Ensuring that the quality goals are achieved in the pilot series
  • Overseeing Project i20 BMW, front bumper with add-on parts and the door side panels
  • Maintaining the interface between the internal areas and the customer with regard to all quality issues
  • Supervising all sampling internally, evaluate and approve parts
  • Auditing components/assembly
  • Assessing the component quality of the sub-suppliers
  • Coordinating border samples internally and from the suppliers
  • Managing complaint processing including 8D reporting

 Autotest GmbH, Quality Management/QVP

  • QVP activities with the following focuses:
    • QVP in the project team from the inquiry to the handover to the production, planning and implementation of samples, support of various projects such as application revision with VW, creating IMDS data sets, complaint management with 8D processing

 Hays in Daimler, Supplier Management/Quality Management

  •  Ensuring the part quality for several projects at the assembly level
  • Oversaw the relocation of cable harnesses
  • Issue resolution tracking
  • Creation of calibration files
  • Change management and release
  • Engineering change management
  • Maintaining communication with the customer

Daimler AG in Wörth, Supplier Manager Technology at

Support and development of suppliers for: stamped and pressed parts, connecting elements, frame add-on parts and cast parts

  • Planning and implementation of samples according to VDA Volume 2
  • Safeguarding component quality through e.g. process optimization, initiating and tracking measures to improve supplier performance in general
  • Complaint processing and assessment of purchased parts in the event of quality problems
  • Ensuring the supply of parts in the event of quality problems/bottlenecks

Porsche AG in Zuffenhausen, Advanced Quality Planner

  • Supervision of purchased parts such as holders and other add-on parts with approval process PPF
  • Ensuring the supply of parts, etc.

Metalsa Bergneustadt (formerly ISE), Advanced Quality Planner/Quality Manager 
Support for the relocation of production from Duisburg to Bergneustadt for parts from Audi, PSA and Daimler and the implementation of the corresponding approval processes

  • Issue resolution tracking
  • Creation of calibration files
  • Change management and release
  • Engineering change management
  • Maintaining communication with the customer

 ISE Duisburg, Quality Planner
 Kinematics for the trunk lid and roof Mercedes SL / BR231

  • Ensuring supplier quality up to the start of series production
  • Accompaniment PRO 1 and PRO 2 on site at the Mercedes plant in Bremen
  • Development in cubing and subsequent analysis at Mercedes
  • Component tests on the teaching and deriving suitable optimization measures
  • Carrying out installation tests
  • Establishment of the socket/rivet and welding system/process optimization
  • Complaints handling
  • Creation of action plans
  • Skill tests
  • Creation of work and test instructions
  • Support of the project manager


  • PFMEA Training
  • Bilingual (German & English)
  • Bachelor's Degree
  • PPAP

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.


Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?