Maria Rivera

Field Quality Representative

Maria has an extensive background in quality auditing. In supporting her customers, she works quickly to address all situations and quality issues with a solution-based approach. Her skills of communication and reporting are thorough and efficient, giving her customers the tools they need for long-term success.

Meet Maria Rivera

Specialized Commodities:

Metal Stampings
Wire Harness
Seat Trim
Plastic Components
Electric Components
Fuel Rails & Fuel Pumps
Engines
Safety Components
Glass
Seals
Brake Lines
Grills
Exterior Finishes
Interior Finishes
Lighting
Stud/Welds
Steering Wheels
Seats

Experience:

Team Quality Services:

Access to OEM and sequencer facilities
Established professional relationships with Quality Managers and Quality Engineers
Perform part audits and provide corrective action on quality issues
Coordinate and supervise sorting and rework activities
Negotiate NCTs
Provide daily and weekly reports to customers through Qnet™

Quality Auditor – Mechanical: 3 years

Interacted with Suppliers both internal and external
Ensure ISO standards practiced and confirmed to both internally and externally
Catalyst for change improvement in performance and quality

Office Manager – Automotive: 2.5 years

Maintain and inspect all inventory
Regulate workflow and ensure efficiency
Assist shop manager with correspondence with customers
Maintain a safe working environment

Certifications

Root Cause Analysis Training
PPE Training
Industrial Automation
Blueprint Reading/Execution
ISO 9001 Training
PPAP
Geometric Dimensioning and Tolerance
Fiber Optic Technician Certified
Fiber Optic Installer Certified

All TQS Quality Liaisons are trained on:

Workplace safety for manufacturing environments
Location-specific safety requirements
Part-specific training for the suppliers they represent
Anti-harassment & inclusive workplace practices
Use of basic measurement tools (calipers, micrometers, etc.)
OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Learn More About Qnet™

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

Maria Rivera

Field Quality Representative

Meet Maria Rivera

Specialized Commodities:

Experience:

Certifications

All TQS Quality Liaisons are trained on:

Get peace of mind with the TQS difference:

Liaison Network

Technology

Team Coverage

Qnet™ Technology

Real-Time Field Data

Available When & Where You Are

Proactive Investigation

Powerful Analytics Engine

A day in the life of our liaisons:

On-site Investigation & Fault Analysis

Established, Professional Relationships with OEM Personnel

Proactively Identifying Quality Concerns

Participate in OEM Staff Meetings

Real-Time Reporting via Qnet™

Critical Information Distribution to Other Liaisons

Coordinate Sorting & Containment

Scrap Claim Monitoring & Negotiation

Training to Understand Your Parts & Processes

Assist with Special Shipments

Ready to Get Started?

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