La’Keisha Ross

Field Quality Representative

Keisha is a skilled and experienced Resident Engineer with great attention to detail. In supporting her customers, she works quickly to address all situations and quality issues with a solution-based approach. Her skills of communication and reporting are thorough and efficient, giving her customers the tools they need for long-term success.

Meet La’Keisha Ross

Specialized Commodities:

  • Metal Stampings
  • Wire Harness
  • Seat Trim
  • Plastic Components
  • Safety Components
  • Interior Finishes
  • Stud/Welds
  • Airbag Sensors
  • Trim
  • Head Lights


Team Quality Services: Since 2021

  • Represent Tier 1 Suppliers at OEM & Sequencer Facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

Quality Technician: October 2018 – September 2021 

  • Oversaw audits to examine and inspect raw material, finished products, and its components thoroughly to detect and defects and quality issues before shipping
  • Managed documents for all changes and to notify supervisors of any issues
  • Ensured the safety and quality of parts
  • Educated and notified operators about any defects and identifying the root cause
  • Provided new methods and solutions to avoid future defects

Operator: November 2015 – September 2018 

  • Assembled auto parts to a module
  • Manually drill and scan to verify correct non-defective parts
  • Consistently organized and sorted materials
  • Maintained communication with co-workers



  • TQS Quality Bootcamp
  • OSHA 10 Certified
  • PPE Training
  • Kaizen Training
  • ISO 9001 Training
  • Welding Training
  • PPAP

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.


Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?