Dirk Eccard

Field Quality Representative

Dirk is a professional Resident Engineer with years of experience in the industry as a Quality Engineer. He's maintained strong relationships with personnel at surrounding sequencers including those with titles such as Head of Purchase Parts, Quality Managers, Engineers, and Logistics. His skills include project management, attention to detail, part reporting and data analysis, and negotiation. Dirk's customers esteem him for his knowledge and understanding of OEM processes and industry expectations and the ability to adapt quickly and provide solutions when their part quality is in question.

Meet Dirk Eccard

Experience

Team Quality Services, Resident Engineer 

  • Represent Tier 1 Suppliers at OEM & Sequencer Facilities
  • Established professional relationships with Quality Managers and Quality Engineers
  • Perform part audits and provide corrective action on quality issues
  • Coordinate and supervise sorting and rework activities
  • Negotiate NCTs
  • Provide daily and weekly reports to customers through Qnet™

IAC Automotive, Project Manager 

  • Organizing and supervising of relocations from Romania to Germany
  • Installing new technologies at plant Platting in Germany
  • Managed and oversaw projects for customers such as Volvo and Audi

Fehrer and Isri Automotive, Project and Supplier Manager 

  • Interface role between the plant in Mexico and development in Germany
  • Organizing the manufacturing flow
  • Monitoring the modifications and reporting back to the supplier

Volkswagen, Quality Manager 

  • Supplier tracking in regards to quality and quantity
  • Responsible for quality release and production release
  • Managed homologations, PPAP, and modifications

Faurecia, Technical Project Manager 

  • Ensuring production is launched on time
  • Managed and tracked suppliers
  • Provided solutions and saw that action was being taken to continuously improve processes and parts

Certifications

  • Bilingual (German & English)
  • Bachelor's Degree
  • PPAP
  • Engineering Degree

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

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