Alex Cardenas

Field Quality Representative

Alex has an outstanding drive to meet customer expectations and ensure relationships with the OEM. His years of quality-related experience have given him the skills to prevent quality issues and negotiate when needed.

Meet Alex Cardenas

Specialized Commodities:

  •  Metal Stampings
  • Injection Molds
  • Wire Harness
  •  Seat Trim
  • Molded Fiberglass
  • Plastics
  • Product Launch Management
  • Door Panels


Team Quality Services: Since 2021 

  • Provide 24/7 on-site support and immediate response to quality concerns.
  • Establish professional relationships with OEM personnel.
  • Coordination of sorting and containment.
  • Participation in OEM staff meetings.

Project Supervisor, Stratosphere Quality: January 2018-February 2021 

  • Train and mentor inspectors
  •  Write work instructions and delegate work tasks
  •  Oversaw operations
  •  Conduct audits and quality control inspections
  •  Enter data for statistical process analysis

Quality Technician, CIE USA: December 2017 – January 2018 

  • Conduct first piece fixture checks on all part numbers
  •  Establish and maintain Boundary Samples
  • Record Data for PPAP
  • Coordinate Safe Launch Inspection



  • HAZMAT Certified
  • Bilingual (Spanish & English)
  • Bachelor's Degree

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.


Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?