Alejandro Castellanos

Field Quality Representative

Since 2014, Alejandro has been ensuring quality for TQS customers. He has the ability to quickly adapt to new and changing systems and is skilled in problem-solving solutions. He's highly reviewed among his customers who revere his dependability and excellent service to both the suppliers and OEMs.

Meet Alejandro Castellanos

Specialized Commodities:

  • Airbags
  • Electronic Airbag Control Units
  • Steering Wheels
  • Motor Spring Valves
  • Metals

Experience:

TQS Experience: Since 2014

  • Full access to OEM and sequencer facilities
  • Established professional relationships with senior quality engineers, engineering team, and quality team
  • Identify and address quality issues
  • Inspect and receive materials
  • Communicate with suppliers to improve customer requirements
  • Perform periodic audits of finished product from production lines
  • Provide reports on quality issues

 

Certifications

  • HAZMAT Certified
  • Bilingual (Spanish & English)

All TQS Quality Liaisons are trained on:

  • Workplace safety for manufacturing environments
  • Location-specific safety requirements
  • Part-specific training for the suppliers they represent
  • Anti-harassment & inclusive workplace practices
  • Use of basic measurement tools (calipers, micrometers, etc.)
  • OEM’s quality processes (e.g. GM’s SPPS process)

Testimonials

Get peace of mind with the TQS difference:

All of our Field Quality Representatives are rigorously screened and continuously trained. Across the globe, customers can expect a consistent level of service from each and every one of their TQS on-site liaisons.

Liaison Network

Unmatched coverage across global OEM locations.

Technology

Our proprietary Qnet™ software connects liaisons and customers in real-time.

Team Coverage

Multiple liaisons & support resources working together to ensure protection & quality.

Qnet™ Technology

Managing field quality issues through email is a thing of the past.

Real-Time Field Data

No more hours wasted on emails and phone calls. View real-time data on field quality issues, including fallout amounts and photos/videos from the field.

Available When & Where You Are

Other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Proactive Investigation

When one of your liaisons identifies an issue, other liaisons are notified via our mobile app and assess the issue at their location – giving you instant visibility of any other affected customers.

Powerful Analytics Engine

Identify trends and drill down into quality issue data by part types, service locations, OEMs, and more.

A day in the life of our liaisons:

On-site Investigation & Fault Analysis
Established, Professional Relationships with OEM Personnel
Proactively Identifying Quality Concerns
Participate in OEM Staff Meetings
Real-Time Reporting via Qnet™
Critical Information Distribution to Other Liaisons
Coordinate Sorting & Containment
Scrap Claim Monitoring & Negotiation
Training to Understand Your Parts & Processes
Assist with Special Shipments

Ready to Get Started?

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